A report examined recent evidence about how the workplace experience of healthcare staff was associated with the quality of care and patient satisfaction. It said that there were clear links between improved staff experience and better care for patients, and that good human resources practice and staff engagement should be seen as integral to overall objectives for the National Health Service.
Source: Jeremy Dawson, Staff Experience and Patient Outcomes: What do we know?, NHS Employers
An article examined the impact within healthcare settings of reforms, inspired by the 'new public management' approach, on collective bargaining and mechanisms of workforce governance in three countries (the United Kingdom, Italy, and France).
Source: Manuela Galetto, Paul Marginson, and Catherine Spieser, 'Collective bargaining and reforms to hospital healthcare provision: a comparison of the UK, Italy and France', European Journal of Industrial Relations, Volume 20 Number 2