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Frequently Asked Questions
Cambridge Journals Online essential information
What are the advantages of registering with Cambridge Journals Online?
What do you mean when you talk about 'Organisational users', 'Individual users' and 'Society members'?
We had activated subscriptions on the previous version of the site, but now are denied access to some/all of our subscriptions. What should we do?
We had activated subscriptions on the previous version of Cambridge Journals Online. Will these be automatically transferred to the new site?
I have forgotten my password. How do I recover it?
I have forgotten my username. How do I recover it?
CABI journals on CJO
How is CABI content being made available on CJO?
I am a subscriber to CABI journals. How will the switch of content affect my access?
I am an existing Cambridge University Press customer. How will I access CABI content?
Account Administrator information
What is the role of the Account Administrator?
Who can be the Account Administrator?
What are valid IP formats?
What should I do after registration?
What is a subscriber number?
How do I find out my subscriber number?
We receive our journals via an agency consolidation service. How do I find out my subscriber number?
How do I configure IP access for my organisation?
How do I add or delete IP addresses?
Are we allowed to have more than one Account Administrator for our organisation?
I have activated the subscriber number/s, but there are still some of our subscriptions missing. Why is this?
The subscriber number/s has been activated, yet we are still being denied access to the full text of articles. Why?
Do I need to go through the activation process for every journal that we have subscribed to?
What happens if we don't renew a journal subscription. Will we lose access completely?
I have activated our subscriptions but some of our users still cannot gain access. Why?
Our organisation has a number of distance learners. How do they get access to our subscriptions?
Society Administrators
How do I become a Society Administrator?
What is the role of a Society Administrator?
For Organisational Users
How do I request remote access to my organisational subscriptions?
I am accessing Cambridge Journals Online from a certain organisation but the site recognises me as belonging to another organisation. Why does this happen?
My organisation subscribes to a number of journals. How do I see the journal articles?
Can I access Cambridge Journals Online while I'm travelling or away from my organisation?
What is a subscriber number?
How do I find out my subscriber number?
We receive our journals via an agency consolidation service. How do I find out my subscriber number?
For Individual Users
I have just purchased an individual subscription to an online journal. How do I access the articles to that journal?
How do I unsubscribe from Cambridge's content alerts?
What is a subscriber number?
How do I find out my subscriber number?
For Society Members
I receive a free subscription to a journal as part of my society membership. Do I automatically have full-text access to this journal?
What is a society subscription number? How do I activate it?
I want to register for the Southern Political Science Association's Annual Conference. How do I do so?
For Editors and Contributors
What is the Cambridge Open Option?
I submitted an article to a Cambridge journal a while ago and have not heard anything. Can you tell me whether it is still being considered?
My article has been accepted for publication by a Cambridge Journal but hasn't been published yet and I urgently need to cite it. Can you give me the volume/issue/page number details?
I have had an article published in a Cambridge journal. Can I offer it (or an updated version of it) for publication in another journal, forthcoming book or website?
I want to submit an article to a Cambridge Journal. How do I go about it?
How do I create a link directly to my article either from my own website or my department's website?
Purchasing journal subscriptions and pay-per-view articles online
How do I purchase a subscription (individual or organisational) online?
When trying to purchase a subscription I am asked to set up a new account. Why?
Why are some journals available at the organisational subscription rate only?
How do I purchase a pay-per-view article online?
How long do I have to view an article once purchased?
When does viewing of a pay-per-view article begin?
Is buying content on Cambridge Journals Online secure?
Can I save or print a pay-per-view article?
What happens if I am unable to download the PDF file in the allotted time?
I have purchased an individual and organisational rate subscription and two Shopping Baskets (Individual and Organisational) have appeared. Why?
Is there a maximum number of items I can purchase in one transaction?
Can I pay in Euros?
Can I pay in my own currency?
I live in Europe but would like the journal issues to be sent to an address in North America. Is this possible?
General Queries
I have a paid subscription but I cannot see the full text of articles. Why?
How do I become an Account Administrator?
Are all Cambridge journals available on Cambridge Journals Online?
I am having problems printing my PDF file. Any suggestions?
Can I advertise on Cambridge Journals Online?
How are special characters displayed in HTML?
Which new journals will be published by Cambridge University Press in 2008?
Does Cambridge Journals Online comply with the latest Web Content Accessibility Guidelines (WCAG1)?
What FREE content is available on Cambridge Journals Online?
In the previous version of Cambridge Journals Online, I had set up links directly to journals and/or articles. Will these links still work?
How do I construct the deep links that are used to go straight to individual journal homepages on CJO?
What is a browser cookie?
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