Frequently Asked Questions

Question

I am accessing Cambridge Journals Online from a certain organisation but the site recognises me as belonging to another organisation. Why does this happen?

Answer

There could be confusion regarding the IP address that you are accessing from. Please visit the Diagnostics page by clicking the 'Help' link on the top navigation bar, then clicking 'Diagnostics'. Go to the 'Problem details' section at the bottom of the page and enter your email address, the details of the problem you are experiencing and choose your location from the drop-down menu. Click 'Email' and your regional Customer Services department will respond to your query as soon as possible.

For Organisational Users
How do I request remote access to my organisational subscriptions?
My organisation subscribes to a number of journals. How do I see the journal articles?
I am accessing Cambridge Journals Online from a certain organisation but the site recognises me as belonging to another organisation. Why does this happen?
Can I access Cambridge Journals Online while I'm travelling or away from my organisation?
What is a subscriber number?
How do I find out my subscriber number?
We receive our journals via an agency consolidation service. How do I find out my subscriber number?

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