Frequently Asked Questions

• Account Administrator information
• What is the role of the Account Administrator?
• Who can be the Account Administrator?
• What are valid IP formats?
• What should I do after registration?
• What is a subscriber number?
• How do I find out my subscriber number?
• We receive our journals via an agency consolidation service. How do I find out my subscriber number?
• How do I configure IP access for my organisation?
• How do I add or delete IP addresses?
• Are we allowed to have more than one Account Administrator for our organisation?
• I have activated the subscriber number/s, but there are still some of our subscriptions missing. Why is this?
• The subscriber number/s has been activated, yet we are still being denied access to the full text of articles. Why?
• Do I need to go through the activation process for every journal that we have subscribed to?
• What happens if we don't renew a journal subscription. Will we lose access completely?
• I have activated our subscriptions but some of our users still cannot gain access. Why?
• Does Cambridge Journals Online allow institutional subscribers to provide material from the site to other libraries via interlibrary loan?
• Our organisation has a number of distance learners. How do they get access to our subscriptions?

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