Frequently Asked Questions

Question

Who can be the Account Administrator?

Answer

Your organisation can appoint any registered user to be the Account Administrator. Usually, it is a member of the library staff. They will need to register with their own account username and password.

Account Administrator information
What is the role of the Account Administrator?
Who can be the Account Administrator?
What are valid IP formats?
What should I do after registration?
What is a subscriber number?
How do I find out my subscriber number?
We receive our journals via an agency consolidation service. How do I find out my subscriber number?
How do I configure IP access for my organisation?
How do I add or delete IP addresses?
Are we allowed to have more than one Account Administrator for our organisation?
I have activated the subscriber number/s, but there are still some of our subscriptions missing. Why is this?
The subscriber number/s has been activated, yet we are still being denied access to the full text of articles. Why?
Do I need to go through the activation process for every journal that we have subscribed to?
What happens if we don't renew a journal subscription. Will we lose access completely?
I have activated our subscriptions but some of our users still cannot gain access. Why?
Does Cambridge Journals Online allow institutional subscribers to provide material from the site to other libraries via interlibrary loan?
Our organisation has a number of distance learners. How do they get access to our subscriptions?

FAQ topics

Essential Information
Account Administrators
CABI journals on CJO
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