International Journal of Technology Assessment in Health Care


Keys to a successful and sustainable telemedicine program

Pamela Whittena1, Bree Holtza1 and Lianh Nguyena1

a1 Michigan State University


Objectives: The aim of this study was to determine organizational characteristics evident in successful telemedicine programs. The study proposed four research questions to identify the key organizational characteristics for successful telemedicine programs.

Methods: Data were collected through an online survey using modified unified theory of acceptance and use of technology (UTAUT) and organizational change readiness (ORC) validated assessments.

Results: Using the UTAUT instrument and the ORC assessment, themes of successful telemedicine programs emerged. Overarching themes of successful programs included being formally structured, forward thinking, seeking to improve the quality of patient care, and being financially stable.

Conclusions: This research provides a data-driven understanding of organizational issues that serve to maximize a telemedicine program's ability to achieve the overall goals and mission of a healthcare organization.


This research was made possible by grant no. G22TH07758 from the Office for the Advancement of Telemedicine, Health Resources and Service Administration, DHHS through the Midwest Alliance of Telemedicine and Technology Resource Center (MATTeR). The authors also thank Rose Young and Sally Davis from MATTeR for their thoughtful input regarding this project.